FREQUENTLY ASKED QUESTIONS
OUR WINTER HARBOR
The Santa Cruise departs from the Winter Harbor in Williams Bay, Wisconsin.
Tours run the day after Thanksgiving through December 30!
1 Liechty Drive, Williams Bay, WI 53191 | 262-248-6206
Where are you located?
We are in our Winter Harbor at Pier 290/Gage Marine at 1 Liechty Drive, Williams Bay, WI 53191 for our holiday-themed Santa Cruises starting the day after Thanksgiving through December 30th.
What are the age categories?
Adults 18-64 years, Seniors 65+. Youth 4-17 years, Infant 3 and under.
Infants are no charge, but they must be included in your count for ticketing and seating.
We offer group rates for groups of 20 or more. Contact our group sales office at 262-248-6206 to make reservations.
What do you do on the tours? What do you see?
Along your 40-minute lake tour you will be enchanted by lighted displays that tell the story of your journey. From the boat, sneak a peek at the shoreline to see Santa’s Hideaway and Santa himself as he reads the names of the children on board who are on his “Nice List.” (Children’s first names for Santa are entered at the time of reservation.)
Are reservations required for your tours? Can I book online?
When should I arrived for my tour, where should I check in for my tickets?
Park on the upper level as you enter Pier 290/Gage Marine.* Enter the decorated, clearly marked door of the Christmas Tree Festival at least 45 minutes prior to your tour’s departure. Check in at the ticket window with your name to have your tickets printed. You can visit the cash bar, enjoy the decorations, and view the fund-raising raffle items in the building. You’ll be gathered as a group and walked to your boat in time for departure. There is also a ground level entrance on the lower level side door of the Tree Festival if needed.h your family and friends.
Is the boat enclosed and heated or air conditioned?
Is the boat handicapped accessible?
The boats that we use for Santa Cruises – Lady of the Lake, Grand Belle – are accessible for boarding the boat but the restrooms on board can not accommodate a wheelchair. There are accessible restrooms at Pier 290 restaurant. We appreciate knowing ahead if you have special needs so that we can make accommodations.
What if I need to cancel my reservation?
Do the boat runs in bad weather?
Can I bring a stroller?
Can I carry on food and beverages?
What discount are available?
Can I bring my support animal on the tour?
What precautions are taken due to COVID-19?
As always, the safety of our guests and staff is our highest priority and we want you to feel confident when visiting Lake Geneva Cruise Line. We are taking the following steps to protect the health of our customers and crew:
The CDC recommends that non-vaccinated people wear masks in public settings, at events and gatherings, and anywhere they will be around other people. It is recommended that if you are not vaccinated that you wear a mask on the Santa Cruise. We are selling Santa Cruises at full capacity.
Please note that our safety policies are updated based on recommendations by state and local officials. Please check back to this page on a regular basis for the latest information. For the most updated health information, please consult the following websites:
- At the county level: Walworth County Public Health
- At the state level, the Wisconsin Department of Health Services
- At the national level, the Centers for Disease Control and Prevention
- At the international level, the World Health Organization
These guidelines are put in place according to CDC guidelines and for the safety of our visitors and staff. If you are experiencing any of the documented symptoms of COVID 19, we ask that you please refrain from taking a boat tour.
Thank you in advance for your cooperation.
SHUTTLE DATES:
Williams Bay High School
(500 W Geneva Street, Williams Bay, WI)
We will have a shuttle from the Williams Bay High School to Santa Cruise on the following dates: