FREQUENTLY
ASKED QUESTIONS

We are in our Winter Harbor at Pier 290/Gage Marine at 1 Liechty Drive, Williams Bay, WI 53191 for our holiday-themed Santa Cruises starting the day after Thanksgiving through December 30th.

Adults 18-64 years, Seniors 65+. Youth 4-17 years, Infant 3 and under.
Infants are no charge, but they must be included in your count for ticketing and seating.

We offer group rates for groups of 20 or more. Contact our group sales office at 262-248-6206 to make reservations.

Along your 40-minute lake tour you will be enchanted by lighted displays that tell the story of your journey. From the boat, sneak a peek at the shoreline to see Santa’s Hideaway and Santa himself as he reads the names of the children on board who are on his “Nice List.” (Children’s first names for Santa are entered at the time of reservation.)

Park on the upper level as you enter Pier 290/Gage Marine.*  Enter the decorated, clearly marked door of the Christmas Tree Festival at least 45 minutes prior to your tour’s departure.  Check in at the ticket window with your name  to have your tickets printed.  You can visit the cash bar, enjoy the decorations, and view the fund-raising raffle items in the building.  You’ll be gathered as a group and walked to your boat in time for departure.  There is also a ground level entrance on the lower level side door of the Tree Festival if needed.

*On the following dates, park at Williams Bay High School, 500 W. Geneva Street, Williams Bay (6 minutes away) for the free shuttle service: 11/24, 11/25, 12/1, 12/2, 12/8, 12/9, 12/15, 12/16, 12/18, 12/19, 12/20, 12/21, 12/22, 12/23.  Arrive at the high school 45 minutes before your tour to allow enough time for your check in at the Tree Festival.  If you prefer, allow additional time to drop off passengers at the Christmas Tree Festival Building and then proceed to Williams Bay High School (6 minutes away) to park, catch the shuttle back to the Tree Festival, and meet up with your family and friends. 

The boats that we use for Santa Cruises  – Lady of the Lake, Grand Belle – are accessible for boarding the boat but the restrooms on board can not accommodate a wheelchair. There are accessible restrooms at Pier 290 restaurant. We appreciate knowing ahead if you have special needs so that we can make accommodations.

As always, the safety of our guests and staff  is our highest priority and we want you to feel confident when visiting Lake Geneva Cruise Line. We are taking the following steps to protect the health of our customers and crew:

The CDC recommends that non-vaccinated people wear masks in public settings, at events and gatherings, and anywhere they will be around other people. It is recommended that if you are not vaccinated that you wear a mask on the Santa Cruise. We are selling Santa Cruises at full capacity.

Please note that our safety policies are updated based on recommendations by state and local officials.  Please check back to this page on a regular basis for the latest information. For the most updated health information, please consult the following websites:

• At the county level: Walworth County Public Health
• At the state level, the Wisconsin Department of Health Services
• At the national level, the Centers for Disease Control and Prevention
• At the international level, the World Health Organization

These guidelines are put in place according to CDC guidelines and for the safety of our visitors and staff. If you are experiencing any of the documented symptoms of COVID 19, we ask that you please refrain from taking a boat tour.

Thank you in advance for your cooperation.