Our Staff

Jack Lothian

Team member since 2006 (also worked at LGCL 1988-1993)
General Manager since 2015
Email Jack

Like most employees at the cruise line, I have held many positions including dockhand, ticket seller, reservationist, crew, bartender, maintenance, captain, and Assistant General Manager. I am responsible for the day-to-day operation, managing the maintenance of the boats, managing personnel, and overseeing financial planning.

I met my beautiful wife, Erin Creed when we worked together at Sacred Heart Schools in Chicago and we married in 2010.  We have three delightful daughters, Annie, Penelope, and Margaret along with two needy dogs. I grew up in Williams Bay and we returned in 2013 to put down our roots. We enjoy working in the community.  Erin is on the board for the Geneva Lakes Union Soccer Board, while I am on the Williams Bay School Board and a member of Lions Club.

The best part of working at the Lake Geneva Cruise Line is the people we work with.  We have a great family of coworkers that look out for each other and try to give the best experience for our guests on every tour and charter.  I’m lucky to call this my second family.

Ellen Dare Burling

Team Member since 1986
Assistant General Manager since 2019
Email Ellen

I have served many roles while at the cruise line throughout my career.  I have been a ticket seller, mailboat jumper, boat crew, and wait staff, but mostly office, office, and more office.  I am known for giving myself titles, but the titles that directly pertain to the things I am responsible for include Office Manager, Human Resources, Group Sales and most recently Assistant General Manager. I used to do Group Sales almost exclusively but now my role has become more management and employee focused.

I will have been married 30 years this December and my husband Eric and I have three adult kids. All three kids have worked at the cruise line over the years and my oldest still works as a bartender in the summer.  

I am currently the president of the Walworth County Visitors Bureau and have served on their board of directors for over eight years.  In the past I have been on the board of Circle Wisconsin and the Geneva Lake Museum.

The best thing about working at Lake Geneva Cruise Line is that no two days are the same! Every day is a new adventure and a new experience. I also love the people I work with and value the close friendships that I have developed over so many years. I also enjoy working with younger people all the time. It makes me feel young! I sometimes forget how old I am and how long I have worked here.

Clare Mulcahy

Team Member since 1999 (also worked at LGCL 1990-1995)
Charter Sales Manager since 1999
Email Clare

In my first stint with the cruise line, I was part of the Belle Crew, serving as caterer, deck supervisor, and other roles on our dining cruises.  Today I manage the charter department including sales and event planning.

I am the youngest of four girls that all worked at Lake Geneva Cruise Line in high school and college, luckily I was able to come back and make this my career. I am certain that my children will follow in the family footsteps as many nieces and nephews have.

The best part about working at Lake Geneva Cruise Line is easy, it’s the people. We are lucky to work with some of our best friends who are now ‘family’ including the Gage family.  

Angie Jahns

Team Member since 2004
Charter Sales Associate since 2004
Email Angie

I have worked on both ends of the lake for Gage. I started as a service writer and In/Out service team member at the west end of the lake in Williams Bay but now I work at the east end (Riviera Docks in Lake Geneva) as Charter Sales Associate, IT department, charter payroll processor, bar and office supply orderer, fall mail jumper for five  years, employee scheduling team member in the spring and fall, and Special Projects Manager!

I’m married to Brian Jahns, a boat salesman for Gage Marine, and we have a wonderful daughter named Ella. I have lived in Lake Geneva for 17 years, and am originally from Crystal Lake, Illinois.

The best part about working at Lake Geneva Cruise Line? Family! I work with some extraordinary people that make coming into work a dream.  Every day is another bad joke, a pee-in-your-pants moment – it’s a shake of your head “I can’t believe that just happened” type of place. We all wear a lot of different hats so being flexible is key. We help each other out no matter what. We work in an office boat that moves with the waves, we jump onto boats when needed, we bartend, we do dishes, we pump gas, we help set up private events and tours. Family is what makes this place AWESOME!

Susan Schindler

Susan Schindler

Team Member since 2007
Group Tour Sales Associate since 2015
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I have had the opportunity to work in many capacities while with Lake Geneva Cruise Line.  Some of those include ticket sales, reservationist, boat crew, bartender, charter sales, and group tour sales.  Currently, I book and manage the details for small and large group tours. These include groups from family gatherings and community groups to organized bus tours.

My husband and I moved to Lake Geneva in 1990 and raised our four children here. Now our two  grandchildren are keeping us busy. We can’t think of a better place to call home!

The best thing about working at Lake Geneva Cruise Line is that my coworkers are like family. We all  manage to get our work done while still having fun. I love working with people who share the same passion I do in helping everyone who comes to take a boat tour have the best possible experience.

Robyn Bakken

Team Member since 2013
Charter Events Coordinator since 2018
Email Robyn

Previous to my current position, I was a boat crew member, serving as caterer, deck supervisor, cocktail server  and other roles on our dining cruises and private charters. As the Charter Events Coordinator, I am responsible for detailing of all events, bar, food, catering and outside vendors. Basically, I help Clare and Angie to make sure their charters run smoothly.  I occasionally do some light office boat cleaning and provide musical entertainment in the form of singing loudly whenever the mood hits me, much to everyone’s dismay!

I have been married since 1990 to my husband, Jeff. We have three children T.J. who was recently married to Holly (so I guess that makes me the Mom to four kids), Tess and Carly Rae. I have two crazy dogs and a cat named Darren (who thinks he is a dog). I am also an active member of Immanuel Lutheran Church, in Lake Geneva, where I sing on the Praise Team. (Yep, I like to sing!)   I love living and working in Lake Geneva. So lucky and blessed!

The best thing about working at Lake Geneva Cruise Line is the people I work with – they are awesome! Love ’em like family! It really is fun and fulfilling to work on something from start to finish and to see how much joy it brings to our LGCL customers! Plus…you can’t beat the view that I have out of my office window! This lake is gorgeous!