FAQ

Public Tours

During our main tour season - April through October - we are at the Riviera Docks at 812 Wrigley Drive in Lake Geneva, Wisconsin. For our Santa Cruises which run late November to early January, we are located at Gage Marine, 1 Liechty Drive, Williams Bay, Wisconsin.
Adults 18-64 years/Seniors 65+/Youth 4-17 years/Infant 3 and under. Infants are no charge, but they must be included in your count for ticketing and seating.
A public tour is a narrated boat tour that includes a narrated sightseeing tour that takes in the sights around the lake. There are always other people on board the boat who have also purchased tickets for the tour. A private charter is when a group - a business, family, or other type - rents out the boat for their own private party. Food, beverage and entertainment options are all available.
There is a lot of history in this area and specifically on the lake. In the late 1800's and early 1900's, many wealthy Chicagoans made this area their summer retreat. Today, many of those mansions and estates remain and our tour gives a narrated tour about the history of these homes as well as the area and its development. All tours give the narrated tour with the exception of the Cocktail Cruise which provides live entertainment.
Our tour season runs May 1 through October 31, seven days per week. We also try to operate weekends in the month of April if weather permits. Our Santa Cruise season operates from the day after Thanksgiving to early January.
Reservations are required for all tours that serve a meal - lunch, brunch, and dinner cruises - and are suggested but not required for all other tours. The US Mailboat Tour is typically very busy and often sells out, so we strongly recommend reservations for that tour. Reservations can be booked online at our website or over the phone. Full payment is required at the time of reservation.
The three larger boats that we use for the public tours - Lady of the Lake, Grand Belle and Walworth - are accessible for boarding the boat, but the restrooms on board can not accommodate a wheelchair. There are accessible restrooms at the Riviera Docks. We appreciate knowing ahead if you have special needs so that we can make accommodations. The Geneva and the Duchess are not wheelchair accessible.
In most cases, we can allow strollers on board, but on very busy days we may ask that you fold it up and store it in a designated area on the dock.
The Lady of the Lake has air conditioning and heat on the main deck and is enclosed in windows. The upper deck is enclosed in windows that can open. The Grand Belle is enclosed and climate controlled on both decks. The Walworth and the Duchess are enclosed and climate controlled on the main deck. The upper deck is open air. The Geneva has a roof but is open air. It has plastic side curtains that can come down for inclement weather.
It's difficult to give a definitive answer since every weather situation is different. In general, we do not cancel our tours for rain or cool weather because most of our boats have at least one deck that is enclosed. In the event of strong storms, strong winds, or other severe weather, we will make a decision at that time as to whether or not tours can go out. If we have to cancel a tour altogether due to weather, we will provide a full refund or change your reservation to a different date. If we adjust the departure time or end a tour early due to severe weather we typically will not provide a refund, but rather a "rain check" may be provided depending on the situation.
The one hour Geneva Bay Tour encompasses half of the lake, and the two hour Full Lake Tour takes in the entire lake.
The Lake Geneva area has LOTS to offer. There are two local tourism agencies who are able to give assistance: visitlakegeneva.com and visitwalworthcounty.com
We offer a few different discounts on our tours.
  • On Tuesdays all guests 65 and over get an additional discount on all tours.
  • AAA members receive a $2 per ticket discount on all tours.
  • A 10% discount is offered to guests of most local hotels. Ask about the Preferred Guest discount at your hotel or resort.
  • On Fridays (and also on the first Geneva Bay Tour of the day every day), we offer a Family Discount which provides a free fare for up to four kids with a full fare adult on all Geneva Bay Tours and the Ice Cream Social.
  • We offer a 20% discount to all active and retired military personnel with proper identification.
Due to our tours being in an enclosed space on a boat, away from shore with no way to leave the premises if needed - we allow ONLY ADA certified, trained, and properly identified service animals that are trained to assist with a specific disability on our tours.
Snack bars and cash bars are available on all public tours. We do not allow passengers to bring alcohol or coolers on board our boats. (We have liquor licenses on all of our boats so you can purchase alcohol from us but you can not bring your own.)
We are able to accommodate most dietary needs with advance notice. Our food on our meal tours is catered, so we can request specific needs with enough lead time.
Lake Geneva Cruise Line offers fireworks boat tours around the 3rd and 4th of July, Venetian Festival which is the third Sunday in August, and a few other dates throughout the season. Check with our reservations office for details.

Private Charter

A public tour is a narrated boat tour that includes a narrated sightseeing tour that takes in the sights around the lake. There are always other people on board the boat who have also purchased tickets for the tour. A private charter is when a group - a business, family, or other type - rents out the boat for their own private party. Food, beverage and entertainment options are all available.
The three larger boats that we use for the public tours - Lady of the Lake, Grand Belle and Walworth - are accessible for boarding the boat, but the restrooms on board can not accommodate a wheelchair. There are accessible restrooms at the Riviera Docks. We appreciate knowing ahead if you have special needs so that we can make accommodations. The Geneva and the Duchess are not wheelchair accessible.
The Lady of the Lake has air conditioning and heat on the main deck and is enclosed in windows. The upper deck is enclosed in windows that can open. The Grand Belle is enclosed and climate controlled on both decks. The Walworth and the Duchess are enclosed and climate controlled on the main deck. The upper deck is open air. The Geneva has a roof but is open air. It has plastic side curtains that can come down for inclement weather.
It's difficult to give a definitive answer since every weather situation is different. In general, we do not cancel our tours for rain or cool weather because most of our boats have at least one deck that is enclosed. In the event of strong storms, strong winds, or other severe weather, we will make a decision at that time as to whether or not tours can go out. If we have to cancel a tour altogether due to weather, we will provide a full refund or change your reservation to a different date. If we adjust the departure time or end a tour early due to severe weather we typically will not provide a refund, but rather a "rain check" may be provided depending on the situation.
Guests can begin boarding 15 minutes prior to departure time. If your charter time is 7-10pm guests can then begin boarding at 6:45pm and the boat will depart at 7pm.
All boats are equipped with iPods and full sound systems. Use ours or bring your own with a playlist you know your guests will enjoy. Pandora is also available. Microphones are also available for use.
Our captains are always up for giving a great tour, but that is up to you. Typically captains do a highlight tour of the main mansions and homes dotting the shoreline then back to the music and conversation. Just let your charter representative and/or captain know your preference.
We always hope for sunshine, however if there is a rainy day our boats are either glass enclosed or become enclosed keeping you and your guests protected from the weather. If available we will upgrade you for no additional charges to a more weather friendly glass enclosed boat. Some of the best Lake Days are rainy ones!
In the rare event of ‘severe’ weather, such as very high winds and extreme storms, Lake Geneva Cruise Line will determine if the cruise needs to be cancelled due to safety reasons. If Lake Geneva Cruise Line cancels the cruise we will not leave you high and dry. We will allow you and your guests to ‘Party at the Pier’ enjoying your food, beverages and friends while waiting out the storm aboard your boat. If you have chartered a smaller open aired boat and we do not have the ability to upgrade you to a more weather friendly boat we will then work with you to reschedule or refund the cruise. This is ONLY when Lake Geneva Cruise Line deems it unsafe to cruise. Our boats still go out in rainy weather.
In the case of cancellations, deposits are refundable with at least 120 days advance notice of your scheduled charter date. There will be a 10% service charge on refundable deposits. Within 120 of the charter event, the deposit is non-refundable.
The charter deposit is the base rate of the boat you have selected. It is due two weeks after receiving the contract.
Your charter representative will touch base with all of your hired vendors and let them know when and where they can board the boat for set-up.
Only very simple foods such as dry snacks, desserts and cold/room temperature menu items can be brought aboard by the client. Please discuss all items with your charter representative to be certain items are appropriate and the necessary table space and serviceware are available.
Lake Geneva Cruise Line
No. Our boats have liquor licenses that prohibit outside alcohol. Only beverages purchased and paid for by Lake Geneva Cruise Line through a Wisconsin wholesale distributor are allowed. No exceptions can be made.
We strongly recommend using our preferred catering companies. Their menus are specifically designed for our boats and their staff are familiar with and have perfected the art of meal service on our vessels. Preferred catering companies also hold liability insurance needed to be of service on our boats.
Yes
Your Lake Geneva Cruise Line representative will assist you in selecting and ordering your menu.
Unless provided by your resort, catering charges will be placed on your charter contract.
Two weeks prior to your event
There is a 21% service charge on the base rate of your chartered boat and any additional time as well as your bar service (per person package rate or bar tab) included in your agreement. 10% of the 21% (just under half) is split equally between the captain, crew and bartenders. Caterers have their own service charge and gratuity schedules which are added to their menu price on the contract.
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